PRIVACY POLICY

1. INTRODUCTION

1.1. AIWaveSa ("we", "us", "our") is committed to protecting the privacy of our students and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and enroll in our AI Training programs.

1.2. We comply with the Protection of Personal Information Act, 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act, 25 of 2002 (ECTA) of South Africa.

1.3. By using our website and services, you consent to the data practices described in this policy.

2. INFORMATION WE COLLECT

We may collect the following personal information from you:

• Personal Identification: Name, Surname, and ID/Registration number (where required for certification).

• Contact Details: Email address, Mobile phone number.

• Professional Information: Job title, company name, and industry (to tailor AI training to your specific needs).

• Training Data: Course progress, assessment results, and any prompts or data you input during interactive training sessions.

• Payment Information: We do not store your credit card details. All transactions are processed securely via third-party payment gateways (e.g., PayFast, Yoco, or PayPal).

3. HOW WE USE YOUR INFORMATION

We use your personal data for the following "Processing" purposes:
3.1. Service Delivery: To provide access to AI training modules, webinars, and educational resources.

3.2. Certification: To issue certificates of completion and maintain a record of your training history.

3.3. Communication: To send course updates, login credentials, and respond to technical support queries.

3.4. Personalization: To analyze how you interact with our AI tools to improve the curriculum and user experience.

3.5. Marketing: With your specific consent, we may send you information about advanced workshops or new AI tools. You can opt-out at any time.

3.6. Legal Compliance: To maintain financial records as required by the South African Revenue Service (SARS).

4. SHARING YOUR INFORMATION

We do not sell or rent your personal information. We only share data with trusted third-party service providers necessary for our operations:

• Learning Platforms: We may use third-party Learning Management Systems (LMS) or hosting providers like Hostinger to store your account data securely.

• Payment Processors: Your payment data is handled exclusively by our chosen secure gateway.

• Communication Tools: We may share your email/phone number with platforms like Zoom, Microsoft Teams, or WhatsApp solely for conducting training sessions.

5. DATA SECURITY

5.1. We implement industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your data during transmission.

5.2. Access to your training records is restricted to authorized personnel who require the information to facilitate your learning.

5.3. While we take every precaution, no method of electronic storage or transmission is 100% secure; therefore, we cannot guarantee absolute security.

6. COOKIES

6.1. Our website uses "cookies" to enhance your experience, such as keeping you logged into your training dashboard.

6.2. We may use analytical cookies to understand which AI modules are most popular, helping us improve our content.

7. YOUR RIGHTS (POPIA)

As a data subject in South Africa, you have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request that we update or correct outdated or incorrect information.

• Deletion: Request that we delete your data (except where we are legally required to retain it for tax or auditing purposes).

• Objection: Object to your data being used for direct marketing.

8. DATA RETENTION

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by South African law (typically 5 years for financial/tax records).

9. CONTACT US

If you have questions regarding this Privacy Policy or wish to exercise your rights under POPIA, please contact our Information Officer:

• Business Name: AIWaveSa

• Information Officer: Monique Botha

• Email: hello@AiWaveSA.co.za

WhatsApp/Phone: +27 82 699 8772